Refund policy

Return and Refund Policy

Return Time Frame:

• Customers can initiate a return within 3 days of receiving their order.

Return Conditions:

• Products must be in their original condition and packaging.
• Customized items are only eligible for return if there is an error or defect in the product.

Return Process:

• To initiate a return, customers should contact our customer service team with their order details and reason for return.
• We will provide instructions on how to proceed with the return.

Refunds:

• In cases of our error or product defect, we will offer a replacement at no additional cost.
• If a replacement is not feasible, we will issue a store credit.
• Cash refunds are considered on a case-by-case basis, primarily for unresolved issues after replacement or store credit options.

Restocking and Shipping Fees:

• We do not charge restocking fees.
• Return shipping costs are the responsibility of the customer, except in cases of our error or defective products.

Damaged Items or Incorrect Orders:

• If you receive a damaged item or an incorrect order, please contact us immediately. We will expedite a replacement at no additional cost.